Refund policy

All sales are final. No returns or exchanges are accepted, except where required by applicable law, including statutory consumer rights in EU countries and other jurisdictions where such rights cannot be waived.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable except where required by applicable law. 

To start a return, you can contact us at kollection154@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kollection154@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

For customers exercising their statutory right of withdrawal, including applicable EU consumer rights, return shipping costs are the responsibility of the customer unless otherwise required by law.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable except where required by applicable law.

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.